Uitgelezen 39

‘”Oh wait. One more thing. I should explain message hierarchy. Shit. I almost forgot message hierarchy. Dan would kill me. Okay, so you know that your first-screen CE responsibilities are paramount. We have to serve our customers with our full attention and our full hearts. So that’s understood.”
“It is.”
“On your second screen, you might get messages from Dan and Jared, or Annie, or anyone directly supervising your work. Those messages inform the minute-to-minute quality of your service. So that would be your second priority. Clear?”
“Clear.”
“The third screen is your social, Inner- and OuterCircle. But these messages aren’t, like, superfluous. They’re just as important as any other messages, but are prioritized third. And sometimes they’re urgent. Keep an eye on the InnerCircle feed in particular, because that’s where you’ll hear about staff meetings, mandatory gatherings, and any breaking news. If there’s a Circle notice that’s really pressing, that’ll be marked in orange. Something extremely urgent will prompt a message on your phone, too. You keep that in view?” Mae nodded at her phone, resting just below the screens on her desk. “Good,” Gina said. “So those are the priorities, with your fourth priority your own OuterCircle participation. Which is just as important as anything else, because we value your work-life balance, you know, the calibration between your online life here at the company and outside it. I hope that’s clear. Is it?”
“It is.”
“Good. So I think you’re all set. Any questions?”
[Dave Eggers, The Circle, p. 99-100.]